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Compliments and ComplaintsThe decisions concerning your local IGA are made in-store by the people who know you and know your needs. While it is required that IGA stores pass a rigorous sanitation and safety assessment, we at IGA, INC. do not control pricing, procedures or policies in any store. We do, however, value the opinion of each and every IGA customer. Please feel free to share your compliments and complaints with us. In turn, we will happily pass that information along to the owner of your local IGA. |
Major Milestones in IGA’s History
1926 - IGA is founded and the first store opens in Poughkeepsie, NY. By the end of the year more than 150 IGA stores are in operation. The Independent Grocergram Begins publication as a monthly tabloid newspaper. 1927 – The first IGA brand product, IGA Flour, goes on sale. 1929 – IGA is organized into 36 states with stores in 2,870 towns and 246 employees at the IGA Headquarters in Chicago. 1938 – IGA offers 360 IGA private label products. 1946 – A record 9,098 IGA stores are operating in 1,098 U.S. counties. 1951 – The first IGA store opens in Canada. 1972 – Dr. Thomas Haggai is named the first IGA board member without a food-industry background. IGA presents it’s first President’s Cup traveling trophy to top licensed distribution centers. 1976 –A new corporate logo – today’s familiar red oval –is unveiled at IGA’s 50th Anniversary convention in Chicago. In the original design, the red oval has a white halo separating the halo from the blue corner flash. 1980 – IGA’s sales reaches $7 billion, making in the country’s No. 3 grocery retailer. IGA shifts its private label purchasing to the licensed distribution centers and launches national marketing events with national brand manufacturers. 1986 – Dr. Thomas Haggai is named CEO and president of IGA. The Red Oval Family Partnership is formed with 30 charter partner companies. 1988 – IGA launches its “Hometown Proud” national marketing theme, which continues as IGA’s slogan today. C. Itoh Foods, Tokyo and David Ltd., Australia join IGA. 1995 – IGA expands to China, Singapore, Malaysia and St. Kitts in the Caribbean. 1997 – IGA’s 5-Star assessment program was established. For the first time licensed distributors and retailers were required to carry a minimum number of IGA brand SKUs. 2000 -- There are 4,000 IGA stores in more than 40 countries; IGA switches from television campaigns to quarterly marketing events. 2005 – IGA licenses a third major Chinese company to the banner, adding 45 hypermarkets and $400 million in sales, with 100 more stores promised by 2008. 2006 – IGA restructures into IGA USA and IGA Global; Mark Batenic is appointed chairman, president and CEO of IGA USA; Dr. Haggai becomes CEO of IGA Global and non-executive of IGA, Inc. |
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