Product Availability
IGA retailers are keeping shelves stocked by:
- Adjusting store hours to allow for restocking.
- Placing purchase limits on low-inventory, high-demand items.
- Managing expectations through in-store signage and social media posts updating customers on what products are available and when more will be available.
- Working closely with suppliers to identify local manufacturers and producers of key essential products.
- Partnering with other sectors experiencing a decline in demand such as food service.
Safety Measures.
IGA retailers are keeping our stores safe for shoppers with additional safety measures, including:
- Closing self-serve stations such as salad, hot and coffee bars and converting into full-service stations when possible.
- Offering dedicated store hours for the elderly and immunocompromised to ensure they can safely shop the store.
- Installing sanitation stations throughout the store for shoppers and shopping carts. If that is not possible, having employees manage the process and sanitizing between each customer use.
- Posting reminders for staff and shoppers about proper hand washing protocol (see IGA available signage).
- Encouraging social distancing when in the store—for both shoppers and employees.
- Placing tape on the floor to keep customers adequately spaced in high-volume traffic areas such as checkout lines.
Community Outreach.
IGA retailers are going above and beyond to meet the needs of their communities by:
- Sharing positivity to their communities.
- Offering a reduced/free lunch for kids under 18 in lieu of school closures.
- Replacing a page of their ad with information on hand washing and steps to prevent the spread of COVID-19 (see available IGA resources).
Delivery/eCommerce.
IGA retailers are using eCommerce and delivery solutions to meet shoppers needs by:
- Reducing or waiving online ordering/delivery fees.
- Offering delivery or pick-up for the elderly and immunocompromised.
- Offering meal solutions from the deli available for pick-up.
