Conflict Resolution
With continued stress related to the pandemic, public confrontations are becoming common. Learn how to prevent or de-escalate common conflicts with customers in this class.
Preparedness
Prepare your store for COVID-19 with tactics for establishing communication with appropriate people in state and local government, and develop and implement a plan to protect employees and shoppers.
Hand Washing
Proper hand washing for at least 20 seconds is crucial to preventing the spread of infectious diseases and viruses. In this course, learn when and how to wash your hands effectively to stay healthy and prevent the spread of germs.
10-Minute Pandemic Awareness
This 10-minute video can help with any seasonal flu, outbreak, or pandemic fears. It explains what a pandemic is, a brief history of pandemics, and five specific things you can do to help yourself and others.
With the Coronavirus outbreak, this video can provide some comfort and advice to employees and individuals to help calm and take action.
Cleaning and Sanitizing: High Touch Surfaces
Food retailers play a critical role in protecting public health during the COVID-19 pandemic and beyond. Stores must maintain a clean and sanitary facility to ensure the health and well-being of all customers and employees.
This course will teach retailers and associates how to effectively clean and sanitize frequently touched surfaces, which will help protect customers and employees.
