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And how would you know? Most independents run great grocery stores, but it is often hard to know for sure what you do right—and where you have room for improvement. Being part of IGA means you can benchmark your store against the IGA average. It means periodic scores on everything from customer service to merchandising to operational excellence. And it means tools to help you understand your shopper's needs, and how to meet them. In short, it means a partner willing to help you improve wherever you need help.
Not sure what shoppers really think about your store? Wondering how your shopper service stacks up with the competition?
IGA's Assessment Program, created in partnership with Survey.com, gives you the insight you need to see your store from the shopper’s perspective.
The goal of the Assessment program is first and foremost to measure the “shopability” of your store by showing you what your shoppers see and experience in your store, and giving you the feedback you need to continually improve on that experience.
Based on annual store assessments, IGA Five Star recognizes the IGA retailers working diligently with their teams to achieve high standards in presentation and operation of their stores, and serve their shoppers with a customized, local shopping experience. And now with improved Assessment criteria and a new Platinum level of recognition, Five Star will be an even better gauge of your ability to meet shopper needs.
Based on retailers feedback, we redesigned the IGA Way to Care courses. The two courses are:
IGA retailers are uniquely positioned to meet the needs of individuals in their communities with insight into shoppers lives and the freedom to cater service and offerings to meet shoppers’ needs. IGA Way to Care, a comprehensive behavioral-based training and culture-development program, provides you with the tools you need to deliver an extraordinary experience to every shopper.
IGA Way To Care training, meeting, measurement, and benchmarking tools help you create and sustain a culture that fosters a sincere, authentic approach to team member and shopper engagement.