IGA Way to Care
Based on retailers feedback, we redesigned the IGA Way to Care courses. The two courses are:
- Essentials which covers the behaviors the large majority of the pilot retailers identified as basic (essentials). These behaviors are part of the new assessment. During the assessment, the assessor will interact with 3 associates to observes which behaviors are performed.
- Electives covers the behaviors that would go above and beyond the basic. Not all retailers would hold their associates accountable for performing those behaviors and the and optional. They don’t count for the assessment Below is a direct link to the two courses. You will need your login to enter.
IGA retailers are uniquely positioned to meet the needs of individuals in their communities with insight into shoppers lives and the freedom to cater service and offerings to meet shoppers’ needs. IGA Way to Care, a comprehensive behavioral-based training and culture-development program, provides you with the tools you need to deliver an extraordinary experience to every shopper.
IGA Way To Care training, meeting, measurement, and benchmarking tools help you create and sustain a culture that fosters a sincere, authentic approach to team member and shopper engagement.