Way To Care

    An Alliance-wide strategy that enables IGA store owners, managers and associates to provide an extraordinary experience for every shopper and in doing so, differentiate your store from all others

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    Service Culture

    Create a Service Culture

    Refine store values to create a service culture

    Customer Feedback Surveys

    Develops Managers

    Develop your managers into effective change leaders and mentors

    Master Behaviors

    Master Behaviors

    Master the behaviors of exceptional service

    Sustains Loyalty

    Sustains Loyalty

    Sustain long-term shopper satisfaction and loyalty

    Prototype/Pilot Outcomes

    Prototype/Pilot Outcomes

    Customer Feedback Surveys - Reflects Prototype Retailer scores from the benchmark.

    Customer Feedback Surveys

    Customer Feedback Surveys

    Overall Customer Satisfaction scores improved by 15%! Likeliness to Return scores improved by 7%!

    Employee Surveys

    Employee Surveys

    Overall Associate Satisfaction scores improved by 6%! (Improvement was seen across almost all questions and categories between the pre and post benchmark studies)

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    Outcomes

    IGA Prototype Retailer Cited Outcomes