An End-of-year Message from IGA Retail Learning Institute President Paulo Goelzer

Dec 10, 2025

As we approach the close of another great year, I want to personally thank you for being part of our journey in 2025. Your trust, engagement, and continued partnership are the foundation of our mission and have fueled a year of advancement, reflection, and meaningful results for the grocery industry.

Looking ahead to 2026, we see a tremendous horizon of possibility. The rapid transformation of retail—especially in people development, operational excellence, customer experience, and digital capability—continues to reinforce the vital role of well-trained, confident, and future-ready teams.

At the Institute, we are committed to being at the forefront of that evolution.

Among our newest advancements are:

  • Retrieval-Based Microlearning
    Designed to strengthen long-term retention, build confidence on the job, and close performance gaps faster and more effectively.

  • AI-Enabled Analytics
    Intelligent dashboards and insights that help leaders measure learning, identify capability strengths and gaps, anticipate turnover risks, and align training investments with business results. 

  • Skill-Based Competency Mapping
    Modern frameworks that connect curriculum to role-specific competencies in operations, leadership, finance, merchandising, compliance, food safety. 

  • Learning Pathways
    Smarter training plans that customize learning experiences to individual needs, performance history, job responsibility, and career aspirations. 

Thank you for walking this path with us. Together, we developed people, raised standards, and expanded opportunities in our industry.

Wishing you continued success and a strong start to 2026!

Paulo Goelzer, PhD
President & CEO, IGA Retail Learning Institute

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