Institute Feature: Customer Service – Serving Customers with Disabilities

With more than one in four adult Americans reporting a disability (over 70 million), according to the latest Behavioral Risk Factor Surveillance System (BRFSS), it's likely your store team regularly encounters customers with visible or non-visible disabilities.

The Retail Learning Institute offers the Customer Service – Serving Customers with Disabilities course that explores how to effectively serve customers with disabilities, such as physical, sensory, or cognitive disabilities. Every customer deserves excellent service, and this course will help your team adjust their approach to accommodating their unique needs, ensuring a welcoming experience.

This course has the following objectives:

• Identify various types of disabilities customers may have and learn how to offer appropriate assistance.
• Learn how to communicate effectively with customers who have disabilities.
• Develop the skills to provide customized support tailored to each customer’s specific needs.

Course Duration:14m