Phishing attacks alone jumped 13% quarter-over-quarter in early 2025, according to the Anti-Phishing Working Group, and social engineering tactics like it remain the leading way criminals break into organizations. For independent grocers, that risk isn't abstract. A single convincing phone call, email, or text can hand over bank account numbers, credit card data, or system access that costs a store — or the entire company — real money and trust. In fact, it has happened to many IGA retailers this summer.
That's exactly why the Retail Learning Institute has added Cybersecurity 3 — Social Engineering to its course lineup.
Social engineering isn't about hacking computers, it's about hacking people. Attackers use deception and manipulation to trick employees into handing over sensitive information, system access, or company assets. Because it relies on human error rather than technical vulnerabilities, anyone on your team — from front-line cashiers to store managers — can become a target.
In just 20 minutes, this course equips retail employees, managers, and supervisors with practical tools to recognize and respond to these threats. Course objectives include:
Every employee is a potential entry point, and a potential line of defense. A well-trained team is one of the most effective safeguards against the kind of costly, damaging breaches that social engineering scams are designed to cause.
Cybersecurity 3 — Social Engineering is available now through the Retail Learning Institute. Encourage your team to complete this quick, 20-minute course and build the awareness needed to keep your store secure.