Cybercriminals often target people rather than technology. This type of attack is known as social engineering. Instead of exploiting software vulnerabilities, social engineering exploits human trust by manipulating individuals into disclosing sensitive information, downloading malicious software, visiting fraudulent websites, authorizing fraudulent payments, or taking other actions that compromise personal or organizational security.
These attacks are often the first step in a larger-scale cyberattack. The cybercriminal may convince the victim to reveal a username and password, and then use those credentials to gain access to company systems, install ransomware on a store network or computer, or steal sensitive data.
A caller may claim to be from corporate headquarters, a vendor, or technical support. An email may appear to come from a trusted source. In each case, the attack depends on an employee acting before verifying the request.
For example, several IGA stores have reported receiving a call from someone claiming to be an IGA district manager named Ron Williams (who does not exist) concerning an upcoming FDA inspection. During the call, the scammer requests an immediate compliance payment over the phone.
Please train your employees to slow down, ask questions, and follow established verification procedures before responding to any unexpected request, as this practice remains one of the most effective defenses against social engineering attacks. Remind employees to never issue payments over the phone that have not been authorized directly from the store owner, no matter how urgent or important the caller claims the situation is.
3 Takeaways
- Be suspicious of urgent requests that demand immediate action.
- Verify identities before sharing information, granting access, or making payments.
- Encourage employees to ask questions when something seems unusual or doesn't feel right.
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