Help Isom IGA recover from devasting floods
Help Isom IGA recover from devasting floods
Jonathan Rushing
Store: Edward's IGA
Location: Rockingham, NC
Department: Whole Store
Difficulty: Easy
Store Specs: 10,200 sq foot, $3 million annual sales
Strategy
“Because we have seven competitors within a five-mile radius of our store, it is difficult to compete on price. On top of this, the economic situation in our area isn’t very good, so price is a big factor. We had to come up with some ideas to give ourselves a competitive edge and keep people coming into the store."
"Three years ago, we started a new program to give away $50 in groceries each week. For the giveaway, we set up a basic drawing system. We place a box by the cash registers with pieces of paper and a pen. You don’t have to purchase anything to enter. All you need is a phone number and a name. Every Saturday, we hold a drawing, which we capture on video and put up on Facebook."
"The popularity of this weekly drawing has succeeded in bringing in lots of people who have never been to the store before or may not have come in several years. Although they don’t always, they usually buy a few items while they are here. But, even more importantly, once they are in the store, we have a great opportunity to show them how well we treat our customers by asking them if they are finding everything okay and learning their names. The drawing gets them in the door, and our staff makes sure that they come back.”
Chance to Win Free Groceries
In a low economic area where people don’t have a lot of money, it is particularly important for our store to give back.
Thankful Customers
Several people who have won the drawing have private messaged us and thanked us for doing the drawing because expenses can be really hard on people. The majority who entered can really use that money.
Friendly Shopping Experience
Customers who had previously been shopping at a big box store because of the low prices really appreciate the personal touches and the customer service we offer at our store. A simple "hello" can make a big difference.
Grow Social Outreach
The drawings have become so popular, we have people waiting for it online. In fact, there was one week that we had technical issues, and we received about 20 calls asking when the drawing was going to be broadcast.
Encourages Community Interaction
Although we always call the winner to let him or her know that they can come claim their prize, more often than not, another customer has already tagged them in the post before we get the chance.
Sales Growth
Being able to get more customers through the door has resulted in sales growth since we started offering the drawings.
Pricing
It is free to enter the drawing; no purchase necessary.
Have a best practice of your own? We want to hear it!
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8745 West Higgins Rd. Ste 210
Chicago, IL 60631
Phone: (773) 693-4520
Fax: (773) 693-4533