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The Assessment Program gets underway in 2020 with new measurement goals and a more modern and advanced process for providing you with the purposeful feedback you need to continually improve your shopping experience.
With a reduced focus on branding and an increased concentration on operations, merchandising and service, the Assessment is about measuring what matters and providing tactical ways to improve—not about catching you doing something wrong.
Learn about last year's changes and the updates we're making this year in this story.
With the Assessment, you’ll get:
How is the assessor different than in the past?
Survey.com will be using locally trained assessors who are familiar with your community and may have even shopped in your store in the past.
How is the assessment criteria different than in the past?
Working with Survey.com, the NRAB, and a special Assessment committee made up of IGA retailers, we have landed on series of criteria that focus less on IGA branding and more on operations that will help guide continual improvement of your IGA shopping experience—and help us create a more accurate gauge for Five Star recognition.
The assessments will take place in the spring, summer, and fall and will occur only on weekdays before 6:00 p.m.
You will have three rounds of assessments in 2020, one each in the spring, summer, and fall. The average score of the three assessments (spring, summer, and fall) will count toward your Five Star rating.
All data and information recorded during your assessment—including photos to support findings—will be shared with you in a simple but robust dashboard. The dashboard allows you to sort your results by criteria or departments.What if my assessment happens on an unusual day that is not a representative of my store’s normal performance?
Our goal is to get an accurate benchmark of your overall store performance. If your score is impacted because of an out-of-the-ordinary occurrence, you may contact IGA directly to discuss reassessment.
What happens if my score isn’t what I expected?
Your assessment will be totally transparent. You will see all documentation from the assessment, including the assessor’s notes, and photos in support of the assessor’s rating. Should you have questions after fully reviewing your results, you may contact Jason King at email@example.com to discuss.