As customers indicate a mounting frustration with self-checkout stations, your associates can create a smoother process by learning best practices from the Retail Learning Institute. In the Cashier – Self-Checkout Stations course, students will learn their role as a self-checkout attendant and how to handle common customer mistakes.
Course Description:
Some stores allow customers to checkout by utilizing specially designed registers, referred to as self-checkout stations. These stations allow customers to scan, bag and pay for their items without any assistance from a store associate. Since these machines offer customers a fast, convenient way to check out, they are becoming increasingly popular with customers. Therefore, as a cashier, you should be aware of how they work, as well as the ways you may assist in their use.
This course walks associates through all the pieces of self-checkout, from the station components to best practices for monitoring. With clear visuals that mimic customer screens at the self-checkout register, this course will help associates understand what shoppers see as they complete their transactions.
Common mistakes, such as forgetting to scan items or entering the wrong PLU code, are identified. Attendants are responsible for correcting these mistakes and identifying possible attempts at theft. The course presents a clear process for addressing the customer and making them aware of the problem, without assigning blame. These calming strategies can help resolve customer frustration and ensure that customers have assistance when they need it.
Continue improving customer loyalty and avoid unnecessary shrinkage with professionally trained self-checkout attendants. The Retail Learning Institute has the examples and the best practices that associates need to facilitate easier transactions.
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